1. Introduction

Takemade Pty Ltd ("we", "our", or "us") operates the my MINK mobile application and website. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner.

This Privacy Policy explains what information we collect, how we use it, how it is shared, and what rights you have.

By using my MINK, you agree to this Privacy Policy.

2. Who Can Use my MINK

my MINK is intended for people aged 16 years or older.

We may require age verification. If we discover that a user is under 16, their account may be restricted or removed.

3. Information We Collect

A. Account & Profile Information

When you create an account or profile, we may collect:

• Email address
• Phone number
• Username
• Full name
• Profile photo
• Biography
• Website
• Location
• Gender
• Date of birth
• Business or Page profile details

B. Content You Create

We collect and store:

• Photos, videos, and text posts
• Captions and hashtags
• Comments, replies, likes, saves, and shares
• Reports you submit
• Profile views

C. Messaging & Calls

We collect:

• Chat messages and metadata
• Video and audio call metadata (duration, status, participants)
• Live stream chats and interactions

D. Payments

When you use Buy Me a Coffee or Memberships:

• Payment amount
• Currency
• Transaction IDs
• Creator and supporter user IDs

Payments are processed by third-party providers. We do not store your card details.

E. Device & Technical Data

We may collect:

• Device type and operating system
• App version
• Crash reports and diagnostics
• Push notification token

F. Location Data

We only collect location if:

• You add it to a post
• You create an event
• You add it to your profile

We do not track your location in the background.

4. How We Use Your Data

We use your information to:

• Create and manage your account
• Show posts, reels, messages, and profiles
• Enable search, feeds, and recommendations
• Provide messaging, calls, and live streaming
• Process payments
• Detect abuse, spam, or illegal activity
• Moderate content
• Provide customer support
• Improve the app
• Meet legal obligations

5. Content Moderation

To keep my MINK safe, we use automated and manual moderation tools.

Images and videos may be checked for:

• Nudity or pornography
• Violence
• Sexual exploitation
• Illegal or harmful content

If content violates our rules, it may be removed or restricted.

6. How We Share Data

We do not sell your personal data.

We share data only with service providers needed to operate my MINK, including:

• Firebase (authentication, database, notifications)
• AWS (image and file storage)
• Cloudinary (video processing and delivery)
• Stripe (payments and creator payouts)
• RevenueCat (membership purchases)
• Agora (video and audio calls, live streams)
• Algolia (search)
• OpenAI (chatbot feature)
• Google Translate (translations)
• Didit (age verification)
• Sentry (error reporting)
• Branch.io (shareable links)

These companies act as data processors and may only use your data to provide their services to my MINK.

7. International Data Transfers

Your data may be stored or processed in Australia, the United States, Europe, or other countries where our service providers operate. We ensure appropriate safeguards are in place.

8. Data Retention

• Active accounts: data is stored while your account is active
• Deactivated accounts: data is kept but hidden
• Deleted accounts: data is permanently removed
• Payment records may be retained for legal and financial compliance

Once deleted, your data cannot be recovered.

9. Security

We use:

• Encrypted connections (HTTPS)
• Secure servers
• Access controls

No system is 100% secure, but we take strong steps to protect your data.

10. Your Rights

You may have the right to:

• View your data
• Edit your data
• Delete your account
• Request a copy of your data
• Restrict or object to certain processing

To make a request, email support@mymink.com.au.

11. Children's Privacy

my MINK is not intended for users under 16.

If a child is discovered, their account will be restricted or removed.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on our website or in the app.

13. Contact Us

If you have any questions about privacy or data:

Takemade Pty Ltd
Email: support@mymink.com.au